Cycle Hire, Repairs & Accessories

BUSINESS DURING COVID-19

***BUSINESS DURING COVID-19*** LAST UPDATED 13th January 2021

As a bike shop, during this lockdown period, we are considered an essential service/retailer and will be open for servicing, repairs and for the purchase of parts, clothing and accessories - those things which keep you safe and comfortable on your bike, whether you're cycling to commute or for your permitted daily exercise. You can either call into the shop during our opening hours or arrange for us to come to you, if you live within 5 miles of Filey.

As always during the winter months, we will be closed on Sundays and Mondays. To keep our team as safe as possible, we are working with less staff in the shop than usual so please be patient as it may take longer than usual to reply to messages. 

SERVICING/REPAIRS -  You can either drop your bike off at the shop or, within a 5 mile radius of Filey, we can collect your bike from your home address free of charge. We always aim to return your bike as quickly as possible, often that same day, and will continue to prioritise key-workers, who are reliant on their bikes to commute. In relation to bicycle parts, there is a significant problem with the national supply chain at the moment so, if you require a part that we don't have in stock, you may experience a longer wait than we would like. We are hoping to see an improvement in this situation soon.

SALES - We have a good range of accessories, clothing & spares in stock. We know that having the right clothing and accessories is really important and some of you may need kit for winter cycling (and soon Spring!). For those who are shielding, we can arrange to bring products to your home address (within a 5 mile radius of Filey only). Clothing, gloves and helmets can be tried on with the fitting room fully disinfected between each use and items subject to 72 hours quarantine after being tried on.

SALE OF BIKES - SUSPENDED. Due to ongoing issues in the supply chain, we do not expect to be able to sell bikes for the foreseeable future. 

HIRE - SUSPENDED

TUITION & EVENTS -  SUSPENDED

HYGIENE/SAFETY MEASURES - We are asking everyone who enters the shop to wear a mask, unless they are exempt, and also to apply hand-saniser on entering the shop. Please also follow the anti-clockwise one-way system, unless directed otherwise by the team. There are 2 metre markings  on the floor to enable everyone to adhere to social distancing and sneeze screens in place at the till area. We will continue to regularly disinfect all surfaces and items that are touched. When we are delivering/collecting, we will be disinfecting bikes and maintaining social distancing. Once clothing and helmets have been tried on, they are placed in quarantine for 72 hours.

We are reviewing how we operate regularly, based on the advice of the government and various governing bodies. Stay safe and keep keep cycling!

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