Our shop, conveniently located in Filey Town Centre, provides cycle hire, repairs & accessories to visitors and residents
***BUSINESS DURING COVID-19*** LAST UPDATED 29th AUGUST
As a bike shop, we have been open throughout the current crisis and have been re-introducing the different elements of the business gradually, following government guidance and always with safety being paramount. We are now close to "business as usual" but here are a few things to note:
SERVICING/REPAIRS - With Covid-19 safety measures in place, the workshop is operating fully. We no longer specify that appointments are required to attend but booking in advance is highly recommended as we are extremely busy and we may not have space to store your bike until we can work on it. We are continuing to prioritise key-workers, who are reliant on their bikes to commute. Our mobile service is available and free within a 5 mile radius of Filey.
SALES - Full range of accessories, clothing & spares available. Clothing, gloves and helmets can be tried on with the fitting room fully disinfected between each use and items subject to 72 hours quarantine after being tried on. Our usual system of purchasing bikes from our catalogue system is suspended due to problems with the supply chain. We hope to be able to stock and supply bikes again soon.
HIRE - Our hire service is available but with limited capacity. Booking at least 24 hours in advance is required and drop-off and collection has to be at your home address or holiday accommodation. For this reason, our minimum hire period is a full day. If you are outside our 5 mile radius, we will do our best to accommodate but, with delivery slots in demand for all our services, we may not be able to get out to you. We are currently revising our booking terms and conditions to balance the high demand with the flexibility to cancel in the event your holiday cannot go ahead. In the meantime, no deposit will be taken but we would ask that you honour your bookings, if at all possible. Please note that, due to heavy use in recent months, the popular cinder track traffic-free cycle route between Scarborough and Whitby, ideally requires the use mountain bikes with suspension. It is an uncomfortable ride on any of our bikes at the moment and we are not permitting our e-bikes to be used on the track at all. Sorry but improvement work is ongoing on the track and we are regularly monitoring the conditions.
TUITION & EVENTS - Group and one-to-one tuition for both riding and cycle maintenance is available. Groups are limited to a maximum of 5 to each instructor and all sessions will be designed to incorporate the required social distancing. Each session is bespoke so please contact us to discuss your specific needs and the cost.
A FEW OTHER THINGS - We do our best to return your bike that same day when it has been booked in but, due to an ongoing problem with supply chain, this is not always possible and your bike may be with us a little longer than you would normally expect.
HYGIENE/SAFETY MEASURES - We are asking everyone who enters the shop to wear a mask, as is now required by law. We have a one-way system in place and still ask that customers adhere to the 2 metre distancing rule; pay by card where possible and to stand behind the sneeze screens when talking to the team. Hand santiser is available on entering and exiting the shop and we are continuing to regularly disinfect all surfaces and items that are touched. When we delivering/collecting, we are wearing gloves, disinfecting bikes and maintaining social distancing. We are reviewing how we operate regularly, based on the advice of the government and various governing bodies.
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