Cycle Hire, Repairs & Accessories

BUSINESS DURING COVID-19

***BUSINESS DURING COVID-19*** LAST UPDATED 3rd November

As a bike shop, we are considered an essential service/retailer. However, given the current situation with the virus and the national lock-down, from Thursday November 5th until the end of the current lock-down, we will be going back our mobile service or visits to the shop by appointment. We feel that this is the best way to keep both our customers and team as safe as possible, while keeping your bikes in good working order and you and the bikes kitted out to enable safe and comfortable riding. 

As always during the winter months, we will be closed on Sundays and Mondays and there will be no collection/delivery/appointments available on these days. From Tuesday to Saturday, as a result of a reduction in the number of staff working on the premises, please contact us via phone on 01723 518314, Facebook (@bikeaboutfiley), email (bikeabout@sky.com) or via the website contact form to book an appointment for servicing, repairs or to visit the shop for essential clothing/accessories. When leaving messages, please let us know the nature of your request (e.g. bike service, bike repair and the problem you are experiencing, shopping appointment), along with your preferred date/time and whether you would like to attend the shop in person or would prefer delivery.

SERVICING/REPAIRS -  You can either drop your bike off at the shop by prior appointment  or, within a 5 mile radius of Filey, we can collect your bike from your home address free of charge. We always aim to return your bike as quickly as possible, often that same day, and will continue to prioritise key-workers, who are reliant on their bikes to commute. We are still occasionally experiencing problems in sourcing some parts, which can lead to unavoidable delays. 

SALES - While our shop will be closed, we have a good range of accessories, clothing & spares in stock. We know that having the right clothing and accessories is really important and some of you may not yet be kitted up for winter cycling. For that reason, you can either visit the shop by appointment on your own or with others in your household or bubble. There is, of course, no obligation to buy. For those who are self-isolating or making the decision to shield, we can arrange to bring products to your home address (within a 5 mile radius of Filey only). Clothing, gloves and helmets can be tried on with the fitting room fully disinfected between each use and items subject to 72 hours quarantine after being tried on.

SALE OF BIKES - SUSPENDED. Due to ongoing issues in the supply chain, we do not expect to be able to sell bikes for the foreseeable future. 

HIRE - SUSPENDED

TUITION & EVENTS -  SUSPENDED

HYGIENE/SAFETY MEASURES - We are asking everyone who enters the shop to wear a mask, as is now required by law, and also to apply hand-saniser on entering the shop. As visits are by appointment only and restricted to one person/household/bubble, the one-way system and 2 metre markings can be ignored. However, when speaking to the team, please maintain a safe distance, standing behind the sneeze screens when possible. We will continue to regularly disinfect all surfaces and items that are touched. When we are delivering/collecting, we will be disinfecting bikes and maintaining social distancing. 

We are reviewing how we operate regularly, based on the advice of the government and various governing bodies.

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