Our shop, conveniently located in Filey Town Centre, provides cycle hire, repairs & accessories to visitors and residents
***BUSINESS DURING COVID-19*** LAST UPDATED 30th March 2021
As a bike shop, during this lockdown period, we are considered an essential service/retailer and will be open for servicing, repairs and for the purchase of parts, clothing and accessories - those things which keep you safe and comfortable on your bike, whether you're cycling to commute or for your permitted daily exercise. You can either call into the shop during our opening hours or arrange for us to come to you, if you live within 5 miles of Filey.
We are now open again on Mondays so just closed on Sundays and we are back to having our full team in the shop.
SERVICING/REPAIRS - You can either drop your bike off at the shop or, within a 5 mile radius of Filey, we can collect your bike from your home address free of charge. We always aim to return your bike as quickly as possible, often that same day, and will continue to prioritise key-workers, who are reliant on their bikes to commute. In relation to bicycle parts, there is still a significant problem with the national supply chain at the moment so, if you require a part that we don't have in stock, you may experience a longer wait than we would like. We are hoping to see an improvement in this situation soon.
SALES - We have a good range of accessories, clothing & spares in stock. Clothing, gloves and helmets can be tried on with the fitting room fully disinfected between each use and items subject to 72 hours quarantine after being tried on.
SALE OF BIKES - SUSPENDED. Due to ongoing issues in the supply chain, we do not expect to be able to sell bikes for the foreseeable future.
HIRE - Our hire service resumes from Easter weekend (collection from shop only) and then we resume our drop-off and collection service to/from holiday accommodation from 12th April when over-night stays are permitted. Due to anticipated high demand, we are limiting hire to drop-off/collection within 5 miles of Filey only.
TUITION & EVENTS - Private tuition (one-to-one) is now available again, both for cycle maintenance and cycling skills. Social cycling events are available through Active Filey https://activefiley.co.uk/. We are hoping to host group cycle maintenance sessions a little later in the year.
HYGIENE/SAFETY MEASURES - We are asking everyone who enters the shop to wear a mask, unless they are exempt, and also to apply hand-saniser on entering the shop. Please also follow the anti-clockwise one-way system, unless directed otherwise by the team. There are 2 metre markings on the floor to enable everyone to adhere to social distancing and sneeze screens in place at the till area. We will continue to regularly disinfect all surfaces and items that are touched. When we are delivering/collecting, we will be disinfecting bikes and maintaining social distancing. Once clothing and helmets have been tried on, they are placed in quarantine for 72 hours.
We are reviewing how we operate regularly, based on the advice of the government and various governing bodies. Stay safe and keep keep cycling!
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